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To increase Globe’s one-stop-shop model, the main digital options platform is reaching extra broadband clients by creating new Viber communities.
In troublesome occasions, Filipinos have at all times discovered consolation and help in being a part of communities. That sense of belonging in an area with folks we share one thing with has grow to be a lifeline, particularly as we proceed to combat the pandemic.
Globe At House has established three extra Viber communities this yr to serve residents of Bonifacio International Metropolis and McKinley, Acacia Estates, and choose cities in Quezon Metropolis.
To this point, Globe has 14 Viber communities serving over 7,000 members from Valenzuela, Cavite, Naga and Camarines Sur, Legazpi and Albay, Cebu, Davao and different companion villages.
“These communities are our approach of bringing care nearer to residence, assuring our shoppers that assistance is only a textual content away once they want it. On the similar time, our hotline stays open for purchasers who want the utmost care, resembling our seniors and people affected by calamities,” stated Beck Eclipse, Globe’s director of buyer expertise.
Damaged down, Globe owns and manages 11 Viber teams with a complete of 5,406 members and joined 3 teams established by companions to serve 1,986 members.
Since launching its first Viber group in 2020, Globe At House has continued to broaden to different communities throughout the nation.
This #AlagangGlobe branding is a part of the corporate’s dedication to the United Nations Sustainable Improvement Objectives, specifically UN SDG #9, which highlights the position of infrastructure and innovation as important drivers of progress financial and improvement.
These localized teams present particular, extra centered service, resembling addressing particular group queries and considerations resembling fiber availability within the space and native service outages, recommending the most effective buyer help channel for a particular concern, and providing merchandise which can be related to the group. Members additionally get instant help from Globe Care’s stay specialists and same-day restore visits, relying on when the priority was raised.
Moreover, communities present updates on the most recent plans and choices related to their areas, in addition to outage restoration efforts.
An increasing number of clients use these Viber communities to get the help they want and share their optimistic experiences.
“Thanks to your name and for rapidly resolving the problems I discussed on this platform.”
– Member of the Quezon Metropolis group
“I solely share feedback on this group chat. I joined and messaged them yesterday as a result of I used to be having connectivity points. They known as me instantly and despatched a tech this morning to examine my modem and mesh. It was mounted in an hour. So completely happy!”
– Acacia Estates Neighborhood Member
“Whats up! Simply wished to increase my thanks for fixing my pace downside yesterday. Every thing is okay now. Thanks!”
– Ayala Westgrove group member
“Thanks very a lot Alagang Globe – Naga and CamSur for the immediate motion on my considerations. God bless you!”
– Member of the Naga group and CamSur
“An actual individual will reply and finally contact you as wanted. It labored for me and the response was nice!”
– Acacia Estates Neighborhood Member
“Thanks for being so immediate and attentive.”
– Neighborhood member from Alabang South
Globe At House postpaid and pay as you go clients can examine if there’s a Viber group of their space by accessing the hyperlink or QR code at https://glbe.co/viber-help. Clients who stay in cities with present Viber communities also can examine with their respective householders affiliation on the right way to be a part of.
“We imagine that having an energetic presence in Viber communities enriches our clients’ service expertise. This digital channel permits us to immediately attain extra clients than ever earlier than,” stated Eclipse.
Globe will proceed to roll out extra Viber communities within the coming months and introduce new options to additional improve the client expertise.
For extra details about Globe, go to www.globe.com.ph.
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Viber communities extend Globe care • Gadgets Magazine